Miele Finland: revolutionising spare parts logistics with in-night delivery
Miele Finland needed a precision logistics partner to ensure rapid repairs and maintain customer satisfaction. DANX provided a comprehensive solution, eliminating the complexities of multiple logistics providers and the need for a local warehouse, combined with in-night delivery system, boosted efficiency and customer satisfaction throughout Finland.
The challenge
Miele Finland faced a critical challenge in their spare parts logistics: ensuring fast, in-night delivery to their customers across the country. Their existing setup struggled to provide the necessary flexibility and efficiency for their time-critical operations, especially for urgent deliveries to technicians, in-boot consignments, and even hospitals, where downtime for equipment was never an option. They sought a single, reliable partner who could manage their entire distribution system, eliminating the need for a local warehouse, and ensuring spare parts arrived early in the morning, allowing their technicians to start work on time, without any delay. The lack of a comprehensive, single-point solution for Finland’s final mile, particularly for overnight and highly sensitive deliveries, was a significant hurdle.
DANX's solution
Miele Finland partnered with DANX in 2018, recognising DANX’s reputation in specialised logistics for sectors like agriculture and automotive, and their unique ability to handle in-night operations. DANX provided a complete, end-to-end distribution solution that allowed Miele to consolidate their logistics and eliminate their local warehouse operations.
DANX tailored their services to Miele’s specific needs, including:
- In-night delivery capabilities, crucial for early morning service.
- Specialist in-boot and urgent hospital deliveries.
- Seamless integration of regular, daily linehaul systems.
Despite initial challenges with mid-way hubs and flights to Finland, the DANX team proactively identified and implemented solutions, demonstrating their commitment to reliability and continuous improvement. Their dedicated support model meant Miele had a single point of contact for any issue, ensuring quick resolution and minimal disruption.
The result
The implementation of DANX’s solutions brought about a significant transformation for Miele Finland, leading to:
- Increased efficiency and cost-savings: Miele’s operations became notably more efficient. Technicians could plan their work better, with parts arriving dependably, enabling quicker repairs and a higher volume of service calls per day.
- Enhanced reliability and trust: DANX became a complete, trustworthy logistics partner. Miele no longer had to worry about any stage of the spare parts distribution, knowing that DANX would handle everything quickly and effectively.
- Streamlined operations: By getting rid of their local warehouse and consolidating with DANX, Miele achieved a much simpler, more efficient distribution system with fewer players involved.
- Improved customer satisfaction: The ability to provide prompt service with readily available spare parts directly contributed to Miele’s high level of customer satisfaction.
The partnership with DANX not only solved Miele’s immediate logistics challenges but also built a foundation of trust and efficiency that continues to support their business success in Finland.
“DANX has been an invaluable partner in streamlining our spare parts logistics. Their ability to provide in-night delivery, crucial forour time-sensitive operations, was a game-changer. We were seeking a single, reliable provider to handle Miele’s entire distribution network in Finland, and DANX exceeded our expectations. Their proactive approach and commitment to finding solutions, even during challenging periods, have built a strong and trusted partnership. With DANX, we’ve seen significant improvements in efficiency and reduced downtime for our technicians, allowing us to better serve our customers.”
Esa Silver, Miele Oy Finland Managing Director.
